EU DELIVERY SUSPENSION
Subject to a new UK/EU trade agreement, after the 17th of December 2020 orders to the EU will not be accepted until delivery service delays and costs (new duties/taxes) are clarified. This date is in place to ensure all orders made up to this date will be delivered into the EU before the 1st January 2021, when the UK is due to leave the EU.
We apologise to all our loyal EU customers and will resume accepting orders as soon as practical. Due to the lack of solid information provided by goverment we wil not be in a position to re-establish EU deliveries until sometime in 2021 and therefore to avoid disappointment we would recommend customers in the EU purchase products before the 17th of December 2020.
EU CORONAVIRUS CARRIER RESTRICTIONS
For EU destination deliveries please ensure before placing your order that carriers are still operating in your location. If carriers are not operating and your order is returned you may be charged an admin fee of £40 to cover non-delivery and return fees.
For UK destinations, we are currently facing delivery delays due to courier service delays. Orders are still being processed as quickly as possible. We are sorry that due to these circumstances the carrier companies have expressed that expedited postage costs will not be refunded. Expedited services may also be slower than usual despite being prioritised above standard services.
DELIVERY SERVICE UPDATES ROYAL MAIL: https://www.royalmail.com/d8/uk-services-faq
DELIVERY SERVICE UPDATES PARCEL FORCE: https://www.parcelforce.com/service-updates
Delivery is available within the UK and EU. Delivery is not available outside of the EU, to PO Box or BFPO.
Our fulfilment partner aims to ship every order confirmed and paid for up to 2pm on the same working day (Monday-Friday). Orders made after 2pm will be dispatched the following working day (Monday-Friday excluding Bank Holidays, Christmas Eve and New Years Eve)
Orders made after 2pm on a Friday will be dispatched on the following Monday, if expedited postage is paid the order will be sent the following Monday on a faster delivery service.
Delivery costs are dependent on the weight of product/s purchased and country / postcode of destination.
We reserve the right to update these costs at any point without notice. Delivery costs will not change once your order is confirmed.
On occasion a carrier service may be delayed due to reasons beyond our control. We regret that according to the carrier's terms and conditions, expedited postage costs are non refundable. Please allow delivery services extra time following busy periods such as "Black Friday" and Bank Holidays.
By ordering online you agree to be available to receive delivery or to collect from a local Post Office / Parcel Shop if required. Hermes will attempt delivery on 3 occasions before returning to sender. The buyer is responsible for return postage costs including costs of "refused" and "not called for" orders.
UK Shipping & Costs
Our partner utilises the services of UK Royal mail, UK courier providers and other national and private courier organisations.
- Delivery to all UK mainland* addresses is free for standard delivery (3-5 working days)
- Expedited delivery to all UK mainland* addresses is £2.45 (1-2 working days, no courier delivery on Saturdays)
*Some larger orders to Northern Ireland, Scottish Highlands and Islands may incur delivery charges
European (Non UK Mainland) Shipping & Costs
Deliveries outside of the UK are sent via tracked services. Delivery is not available to PO Box, BFPO or similar addresses. Workplace addresses and multi-occupied buildings with difficult access may require collection from a local Parcel Shop. GLS very often choose to leave parcels at a local Parcel Shop. By placing an order you agree to collect from a local Parcel Shop if required. Delivery time is typically between 5 - 14 days.
The cost of delivery outside the UK can be estimated based on the products in your basket. See ‘Estimated Shipping (Non UK Mainland)’ once you have added products to your basket and proceeded to checkout.
Organic daisy ship to Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibralta, Greece, Greenland, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Mainland Only), Sweden, Switzerland, Turkey, Ukraine and the United Kingdom.