delivery service

Delivery is available to GB, Finland, Norway, Switzerland and Iceland.  Some items are now prohibited to be imported into Northern Ireland.  Please see below.

 

GREAT BRITAIN:

Our fulfilment partner aims to despatch every order confirmed and paid for up to 2pm on the same day.  Orders made after 2pm will be packed and despatched the following collection day (excluding Sundays, Bank Holidays, Christmas Eve and New Years Eve).  Some carriers do not currently collect on Saturdays.

All carriers continue to be under pressure with staffing shortages due to Covid 19.  Please allow extra time for your order to arrive and order early to avoid disappointment.

Delivery costs are dependent on the weight of product/s purchased and country / postcode of destination.

We reserve the right to update these costs at any point without notice.  Delivery costs will not change once your order is confirmed.

On occasion a carrier service may be delayed due to reasons beyond our control.  We regret that according to the carrier's terms and conditions, expedited postage costs are non refundable.  Please allow delivery services extra time following busy periods such as "Black Friday", Bank Holidays and during the pandemic.

By ordering online you agree to be available to receive delivery or to collect from a local Post Office / depot if required.  The buyer is responsible for return postage costs including costs of "refused" and "not called for" orders.

DELIVERY IS NOT AVAILABLE TO COUNTRIES IN THE EU, OUTSIDE OF EUROPE, TO PO BOX OR BFPO. 

 

Shipping & Costs

Our partner utilises the services of Royal mail and courier providers.

  • Delivery to all UK mainland* addresses is free for standard delivery (3-5 working days, not including weekends)
  • Expedited delivery to all UK mainland* addresses is £2.45 (1-2 working days, not including weekends)

*Some larger orders to Northern Ireland, Scottish Highlands and Islands may incur delivery charges (Please also see post Brexit Northern Ireland information below).

ROYAL MAIL service updateshttps://www.royalmail.com/d8/uk-services-faq

PARCEL FORCE service updates:  https://www.parcelforce.com/service-updates

DHL service updates:  https://www.dhl.com/gb-en/home/our-divisions/parcel/business-users/help/live-service-updates.htmlhttps://www.dpd.co.uk/content/products_services/service_updates.jsp

 

NORTHERN IRELAND:

The UK left the EU’s Single Market and Customs Union on 1st January 2021.  This has resulted in changes that apply to customers in Northern Ireland, who remain in the single market.

Please see your government's customs authority website for any special importation requirements for importing from 3rd countries. 

The buyer is responsible to understand what items may be prohibited to be imported into their country from GB - which is now regarded as a 3rd country.  In particular, but not limited to:

  • Limitations on quantities or weight of food items for personal use
  • Restrictions of "Products of Animal Origin" (For example, products made from milk, such as whey protein powder)
  • Restrictions of Certified Organic Products

When you import goods into your country/region, your customs authority may return orders (due to restricted products or total order weight) or charge you:

  • VAT
  • Import Duties
  • Administration charges
  • Redelivery fees

By placing your order on this website, you agree to accept all importation charges & fees applied by your customs authority.

Returned or not collected orders will be refunded less postage, packaging, handling, administration and return costs.

 

EUROPEAN UNION:

We are very sorry to advise that due to prohibited items, additional duties and VAT charges, admininstration changes, redelivery fees and failed imports to the EU as a result of BREXIT, we are no longer able to deliver any products to the EU.

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