delivery service

EU & NORTHERN IRELAND DELIVERIES:

The UK left the EU’s Single Market and Customs Union on 1st January 2021.  This has resulted in changes that apply to customers in the EU and Northern Ireland, who remain in the single market.

Please see your government's customs authority website for any special importation requirements for importing from 3rd countries. Deliveries to Germany, France, Italy, Spain are currently not possible for most products, please contact us if you would like to query specific products.

The buyer is responsible to understand what items may be prohibited to be imported into their country from GB - which is now regarded as a 3rd country.  In particular, but not limited to:

  • Limitations on quantities or weight of food items for personal use
  • Restrictions of "Products of Animal Origin" (For example, products made from milk, such as whey protein powder)
  • Restrictions of Certified Organic Products

When you import goods into your country/region, your customs authority may return orders (due to restricted products or total order weight) or charge you:

  • VAT
  • Import Duties
  • Administration charges
  • Redelivery fees

By placing your order on this website, you agree to accept all importation charges & fees applied by your customs authority.

Returned or not collected orders will be refunded less postage, packaging, handling, administration and return costs.

 

GB DELIVERY (EXCLUDING NORTHERN IRELAND)

Our fulfilment partner aims to ship every order confirmed and paid for up to 2pm on the same working day (Monday-Friday).  Orders made after 2pm will be dispatched the following working day (Monday-Friday excluding Bank Holidays, Christmas Eve and New Years Eve).

Orders made after 2pm on a Friday will be dispatched on the following Monday, if expedited postage is paid the order will be sent the following Monday on a faster delivery service.

Delivery costs are dependent on the weight of product/s purchased and country / postcode of destination.

We reserve the right to update these costs at any point without notice.  Delivery costs will not change once your order is confirmed.

On occasion a carrier service may be delayed due to reasons beyond our control.  We regret that according to the carrier's terms and conditions, expedited postage costs are non refundable.  Please allow delivery services extra time following busy periods such as "Black Friday" and Bank Holidays.

By ordering online you agree to be available to receive delivery or to collect from a local Post Office / depot if required.  The buyer is responsible for return postage costs including costs of "refused" and "not called for" orders

 

DELIVERY IS NOT AVAILABLE OUTSIDE OF EUROPE, TO PO BOX OR BFPO. 

 

GB Shipping & Costs

Our partner utilises the services of Royal mail and courier providers.

  • Delivery to all UK mainland* addresses is free for standard delivery (3-5 working days)
  • Expedited delivery to all UK mainland* addresses is £2.45 (1-2 working days, not including Saturdays)

*Some larger orders to Northern Ireland, Scottish Highlands and Islands may incur delivery charges (Please also see post Brexit Northern Ireland information above).

ROYAL MAIL service updateshttps://www.royalmail.com/d8/uk-services-faq

PARCEL FORCE service updates:  https://www.parcelforce.com/service-updates

 

European (Non UK Mainland) Shipping & Costs

Deliveries outside of the UK are sent via tracked services.  Delivery is not available to PO Box, BFPO or similar addresses.  Workplace addresses and multi-occupied buildings with difficult access may require collection from a local Parcel Shop.  By placing an order you agree to collect from a local Parcel Shop if required.  Delivery time is typically between 5 - 14 days.

The cost of delivery outside the UK Mainland can be estimated based on the products in your basket.  See ‘Estimated Shipping (Non UK Mainland)’ once you have added products to your basket and proceeded to checkout.

By placing your order on this website, you agree to accept all importation charges & fees applied by your customs authority. Please see your government's customs authority website for details of charges, fees, prohibited items and special importation requirements for import from a 3rd country. Returned or not collected orders will be refunded less postage, administration and return costs.

We ship to Austria, Belgium, Denmark, Finland, France, Germany, Gibralta, Guernsey, Iceland, Ireland, Isle of Man, Jersey, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland and Great Britain. (Please be aware that some items are now prohibited to import into the EU and Northern Ireland due to Brexit changes).

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