terms and conditions

Your Status

By placing an order for product/s through this site, you warrant that:

  • You are legally capable of entering into binding contracts and
  • You are at least 18 years old.
  • You agree to the "Terms and Conditions" outlined herein.

The Contract Between You and Us

Organic daisy must receive payment for the product/s that you have ordered before your order is accepted by us. Once payment has been received organic daisy will confirm that your order has been accepted by sending you a confirmation email at the email address you have provided when registering with us. Once we have acceptance this order a legally binding contract will exist between you and us for the delivery or product/s you have ordered to your provided delivery address.

Once an order has been confirmed it is unable to be changed.  Please be careful and check that your order is correct before confirming your order.  

The order will need to be received and returned via the correct returns procedure to the authorised returns handling address.

Request Cancellation

Orders are processed at the fulfilment warehouse as soon as they are confirmed (including evenings and weekends).  Depending on the stage of the order, our Customer Services Team may be able to cancel an order, but this cannot be guaranteed.  An order cannot be cancelled once it has been allocated for packing and the time frame for cancellation is very short. 

Please be careful and check that your order is correct before confirming your order.

If the order cannot be cancelled you will be notified by reply and/or the order despatch email, this will need to be received and returned via the correct returns procedure to the authorised returns handling address.

Dispatch & Uncalled for items

We do not deliver product/s, but when you confirm and make payment for an order for products with us your order will be sent to our fulfilment partner.

Our fulfilment partner will pack and deliver your products in accordance with its terms and conditions and delivery providers, which may include but are not limited to UK Royal mail, UK courier providers and other national and private courier organisations.

Confirmation of despatch will be provided to you at point of despatch via email.  (If this has not been received please check "junk / spam" folders)

By ordering on this site you are agreeing to be available to accept the delivery of your product/s at the address you have outlined for delivery or collect from a local post office or parcel shop if required.  Please ensure someone is available to receive your order at your delivery address or is prepared to collect the order locally.  If your order is returned due to unsuccessful attempted delivery/refused delivery/not called for this will be handled as a "no longer wanted return" and you will be responsible for any charges associated with the failed delivery.  Please ensure a complete and accurate address is used, postage, packaging and handling costs are non refundable if the address provided is incorrect.  No compensation is available if an order is refused or sent with an incorrect address that is subsequently lost in the post and not returned.

Unfortunately Royal Mail do not always leave a card and the most common reason for returns is "not called for" items from the local Royal Mail sorting office.  If your order has not arrived within 5 days of being marked as dispatched please track your order with details provided or contact us.  Items are only held for 18 days before being returned to sender.  Organic daisy are not responsible for Royal Mail failing to leave a "while you were out card".  Our customer service team will help to arrange redelivery if they are notified within the appropriate time frame to assist you to receive your order.  If the order has been returned to sender an invoice for postage, packaging and handling only can be arranged to send a replacement order.  Please notify our customer services team if you believe your order is being returned to sender.

If you claim not to have received the order we will open an investigation with the carrier as soon as reasonably possible.  No compensation will be paid until this investigation is complete.  

Delivery Services & Costs

Please see seperate delivery services & costs link here

Packaging

To ensure each product arrives with our customers in perfect condition, Organic Daisy use pouches for product packaging in addition to padded envelopes and boxes with recycled paper for postage protection.  Products are often packed months in advance of an order and therefore utilising paper packaging (which tiers and absorbs moisture), plant based packaging (which leaches and breaks down into products) or biodegradable packaging (which are often made from a high % of fossil fuels) is not feasible.  Where possible we will use recyclable material when there is no adverse effect on the product delivered to our customers.  We continue to research product packaging developments which would meet both storage and postage/delivery needs.

We would always recommend that once received and where practical customers should remove the product from its original packaging and store in an airtight container as the plastic zip locks are typically designed for short term or minimal use only.

Pricing & VAT

All prices quoted on this site are inclusive of VAT.   Where VAT is appicable this will be shown separately in your basket.  These are the prices for the products only. For non UK mainland destinations these prices do not include the charge for the delivery services.

To provide our customers with low prices, products are sourced from the original product manufacturer where possible. Depending on the product and country of origin, USD, GBP or Euros may be used to pay our manufacturing partners. Prices are therefore subject to exchange rate fluctuations as well as raw material availability and costs.

Organic daisy reserves the right to change price and stock availability information without notice.

Returns, Money Back Guarantee & Liability

All organic daisy products purchased via our website are manufactured and supplied to high standards and are covered by the organic daisy 100% no quibble, money back guarantee.

We trust you will be completely satisfied with your purchase. If for any reason you do not wish to keep your item please return it within 30  days of receipt and contact us by email at sales@organicdaisy.co.uk quoting your order number, name and address for your 100% no quibble, Money Back Guarantee.  Returns must be pre-authorised and sent to the correct address for return handling.  A refund cannot be provided without return.

Arrangement of return postage and all costs remain the responsibility of the Buyer.  Additional postage paid to receive a faster delivery service than standard is non refundable.  Returns must be received back in the same condition they were despatched in.  Please take care with packaging and handling.

Returned items purchased as part of a multi-variant to give a per item discount will have the discount removed prior to the refund being made unless all of the items are returned.

It is recommended that you retain a proof of posting certificate for any returns just in case it is misplaced by your mail service. Once we have received the returned item we will issue your 100% no quibble, money back guarantee.  

The maximum liability of Organic daisy and the user's remedy for any product/s supplied under these Terms & Conditions shall be a replacement or refund by organic daisy for the full amount of the product/s.

Damages or reported discrepencies 

If your item arrives damaged or different to expected, this must be reported this within 7 days.  Photographic evidence of the damage is required along with the packaging the item was delivered in.  Please do not dispose of anything until an investigation has been completed.  We will work with the carrier by following their resolution process and timing outlined in their terms, and co-operation from the recipient will be required.  Please allow 30 days for an investigation to be completed.  

Disclaimer

Organic daisy provides a range of nutritional supplements and health products for you and your family's wellbeing. Organic daisy products are not intended to diagnose, treat, cure or prevent any disease. Please consult your physician before taking part in a supplementation protocol. Organic daisy nutritional supplements and health products are not intended as medicines or drugs.

Organic daisy has taken all reasonable care in the development of information found on this web site, but makes no representation or warranty with respect to the function or the information and material included on this site. To the extent permitted by applicable law, organic daisy makes no warranty, express or otherwise, as to the accuracy and completeness of the information contained in any of the materials on this web site.

Organic daisy shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website.

About Us

Organic daisy is a trade name of PINK SUN Ltd. We are registered in England under company number 7418034 and with our registered office at Oak Tree House, Henwick Hall, Burn Selby YO8 8LD UK. We are VAT registered in the UK, VAT number 127 7409 06

Our website www.organicdaisy.co.uk is operated by us.

Use of your information

PINK SUN Limited trading as 'organic daisy' may from time to time contact you with special offers, product promotions and/or for market reasearch purposes. Customer order details will remain confidential at all times and may only be used by companies and subsidiaries owned, operated or contracted into by PINK SUN Limited trading as 'organic daisy'.

Regional import duties and taxes

Product/s purchased on this site may be subject to local import duties and taxes which will be levied when they are imported. You will be responsible for payment of any such import duties and taxes. Organic daisy is unable to provide guidance or information as to the specific charges and cannot predict their amount. It is your responsibility as the purchaser to contact your local customs office for information before confirmation your purchase.

You must comply with all applicable laws and regulations of the country into which you import the product/s. Organic daisy are not liable for any breach by you of any such legislation.

Law & Jurisdiction

Purchase of products through our website www.organicdaisy.co.uk will be governed by English law. Any dispute arising from, or in relation to your order, shall be subject to the jurisdiction of the English courts.